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Jess Chang「张美嘉」
is a product designer at

She is passionate about serving teams and communities through design.



Optimizing for accurate case contact reason selection

product design, taxonomy design, information design



Using ML to accelerate case note composition

product design, micro-interactions



Setting up the foundations of Samsara's design system

product design, design systems, startup



Bridging brand and product design systems, Medallion

design systems, brand design, art direction