Hello, I'm Jess! I currently work at Airbnb on the Community Support Platform team, designing tools that help 10K Airbnb agents triage 20M support cases worldwide to support the Airbnb community.

Previously I was an early designer at Samsara and Sonder. I graduated from UC Berkeley with a BA in Cognitive Science in 2017.

In 2019, I experienced a difficult life event that made it impossible for me to work full-time. I decided to take a personal sabbatical in Taiwan to focus on my mental health.

During this time, I worked on tiny, no-pressure just-for-fun projects with friends, such as socialdistancing.works, which went viral on Twitter, and a Figma plugin that got 30 paying customers. I also utilized this time to learn how to brand, so I helped brand my friend's non-profit Acorn Labs.

I'm a forever student and architecture buff. Hit me up if you want to discuss philosophy, architecture, mental health, psychology, or history over a cup of tea!

the third space

final form (coming soon)

was designed and coded by me in Markdown, React.js, and Tailwind in motif.land