Hello, I'm Jess! I'm currently a full-time contractor at Airbnb on the Community Support Platform team, designing tools that help 10K Airbnb agents triage 20M support cases worldwide to support the Airbnb community.

Previously I was an early designer at Samsara and Sonder. I graduated from UC Berkeley with a BA in Cognitive Science in 2017.

In 2019, I experienced a difficult life event that made it impossible for me to work full-time. I decided to take a personal sabbatical in Taiwan to focus on my mental health.

During this time, I worked on tiny, no-pressure just-for-fun projects with friends, such as socialdistancing.works, which went viral on Twitter, and a Figma plugin that got 30 paying customers. I also utilized this time to learn how to brand, by helping with my friend's non-profit identity.

I'm a forever student and architecture buff. When I'm not working, I'm helping my friend set up his architecture firm Temporary Office, and participating in architecture competitions.

the third space

final form (coming soon)

was designed and coded by me in Markdown, React.js, and Tailwind in motif.land