Hello, I'm Jess! I'm currently a full-time contractor at Airbnb on the Community Support Platform team, designing tools that help 10K Airbnb agents triage 20M support cases worldwide to support the Airbnb community.

Previously I was an early designer at Samsara↗ and Sonder↗. I graduated from UC Berkeley with a BA in Cognitive Science in 2017.

In 2019, I experienced a difficult life event that made it impossible for me to work full-time. I decided to take a personal sabbatical in Taiwan to focus on my mental health.

During this time, I worked on tiny fun creative projects with friends, such as socialdistancing.works↗, which went viral on Twitter, and a Figma plugin that got 30 paying customers. I also utilized this time to learn how to brand, by helping with my friend's non-profit identity.

I'm a forever student and architecture buff. When I'm not working, I'm helping my friend set up his architecture firm Temporary Office↗, and participating in architecture competitions.

The Third Space↗

was designed and coded by me in Markdown, React.js, and Tailwind in Motif↗