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About

So you wanna learn more about me


Hello, I'm Jess! I currently work at Airbnb on the Community Support Platform team, designing tools that help 10K Airbnb agents triage 20M support cases worldwide to support the Airbnb community.


Previously I was an early designer at Samsara and Sonder. I graduated from UC Berkeley with a BA in Cognitive Science in 2017.

In 2019, I experienced a difficult life event that made it impossible for me to work full-time. I decided to take a personal sabbatical in Taiwan to focus on my mental health.

During this time, I worked on tiny, no-pressure just-for-fun projects with friends, such as socialdistancing.works, which went viral on Twitter, and a Figma plugin that got 30 paying customers. I also utilized this time to learn how to brand, so I helped brand my friend's non-profit Acorn Labs.

I'm a forever student and architecture buff. Hit me up if you want to discuss philosophy, architecture, mental health, psychology, or history over a cup of tea!


Writing


the third space

Monthly — A digital magazine that I started in Taiwan. Patty, Inga, and I review idyllic “third spaces”, where people can find community and belonging.

final form (coming soon)

Monthly — I analyze the finishing details in great architectural, product design, and art works


This website


was designed and coded by me in Markdown, React.js, and Tailwind in motif.land